Gallery Rinard Returns
If you need to return or exchange an item purchased within the last 30 days, you will need to request a Return Authorization (RA) number.
Login to your Gallery Rinard account and locate your order number verify that the contact information is correct, check if the item is to be returned or replaced and be sure to include a reason for the return or exchange. Email email@example.com with the necessary information for return.
We will review your request for return and email an RA number and instructions for returning the item if the item is eligible for return. If you were not signed into your account when the order was placed, you will need to call (504) 522-6536 or email firstname.lastname@example.org to get your RA#. Please let us know your reason for return/exchange and have your order number ready.
In some cases, the item will need to be shipped back to the manufacturer. Please allow for time to obtain their proper RA# and shipping information. Once you have shipped your item back to the manufacturer please email your tracking number to email@example.com for reference, failure to do so may delay the refund process.
ELIGIBLE ITEMS FOR RETURN
Items must be returned in their original packaging in unused condition. Soiled/used items will be refused and returned to you at your expense. Returns on eligible items that are not defective will incur at least a 25% restocking fee or exchanged for an item of equal or lesser value. Refunds will be issued in the original payment form and price, less shipping and handling, re-stocking fees, gift-wrap and return shipping charges. Standard shipping charges will apply for all "free shipped" non-defective items. Orders that are canceled, has shipped and while the order is still in transit to the customer are subject to a restocking fee, and the customer is responsible for all shipping fees.
ELIGIBLE ITEMS FOR RETURN - THAT HAVE BEEN UNUSED, REMAIN IN ORIGINAL PACKAGING, NOT MADE TO ORDER, CUSTOM OR PERSONALIZED
CANCELING AN ORDER
You have 24 hours from the day of your order to make any changes to your order. Please notify us in writing to firstname.lastname@example.org. Cancellations must be made by the customer on the order, no third party cancellations will be authorized.
Before placing your order for any of these collections, feel free to consult with one of our staff for all your questions. The special pieces we offer are designed and/or made by very talented American artists. After 24 hours our teams all work hard to ensure their creations reach you safely for your enjoyment.
Final sale items are not eligible for return or exchange. This includes but is not limited to trunk show items, discounted items, and custom ordered items
All holiday items including but not limited Christmas trees, wreaths, garland, poinsettias, and items with any holiday theme whatsoever are a final sale and non-returnable.
All items that are considered custom order including but not limited to Magnolia Wreaths, Bella Notte Linens, Campania International and Henri Studios fall under the custom order policy and are a final sale and non-returnable.
Custom items, monogrammed or personalized items, and any item that is made to order are not returnable or refundable.
LEAD TIMES AND SHIPPING TIME FRAMES
The standard time for shipping all our items is 7-15 business days unless otherwise noted. This minimum time allows our shipping warehouses to properly wrap and package your item for safe transit. Rushing this process is risky and may result in additional rush fees and/or possible damages. A rush fee is determined by the allotted warehouse and based on the product being shipped.
You have 24 hours from the time the order was placed to cancel a custom order and to have the amount refunded to your credit card, excluding Bella Notte Linens orders which are always final sale. After 24 hours custom orders are non-refundable.
Orders that have shipped and while the order is still in transit to the customer are subject to a restocking fee, and the customer is responsible for all shipping fees.
If a shipment is refused by the customer, the customer will be charged for any and all shipping and freight charges, including those incurred to ship the item to the customer as well as the return shipping or freight.
If a shipment is delayed and incurred storage fees the customer will be responsible for payment of those fees.
SHIPPING VIA LTL FREIGHT TRUCK
Many of the heavier items such as those made with cast stone or the oversized items such as furniture, will ship with an LTL (less than truckload) Freight truck. This process is simple, however, there are a few points to know when receiving your order.
Please inform us of any special circumstances at the time you place your order. Additional services that are requested at the time of delivery will result in further delays when receiving your item.
The free shipping option is for all of the products. For our oversized items, this service stops at your CURBSIDE. If you need us to arrange a special WHITE GLOVE DELIVERY please email email@example.com for a quote. Our logistics team will be happy to help make this process easy for you.
If there is a delay when receiving your delivery and storage fees are charged. The amount will be the responsibility of the consumer. Please communicate with us with regards to any special needs for your delivery at the time the order is placed to avoid this circumstance.
The delivery company will contact you to set up an appointment using the information provided on the order. Please be sure your phone number and email address are correct. Please contact us with any corrections right away to firstname.lastname@example.org. Failing to provide the improper contact information can result in delivery delays and possibly storage fees.
At the time of delivery please inspect your order. Please note on the BOL (delivery ticket) PENDING INTERNAL INSPECTION. Please note any defects on the packing and take pictures. In the rare event that your item is damaged in shipping, this information is vital in processing your claim and resolving quickly.
When you receive your order, make sure to inspect the outer package for any damages as soon as it arrives. If there are any damages upon opening your shipment, please take notes and pictures so that you can provide us with all pertinent details.
Email the picture(s) that best represents the damage of your product and provide any helpful information in the description section. If the outside of the package was noticeably damaged, did you tell the delivery person when it arrived? Does the damage look related to shipping, or does it appear product related? Does the entire item need to be replaced or just a part? Please let us know any details that will help us to best serve you. Send all pertinent information to email@example.com
Once your report has been submitted, a customer service representative will begin processing your damage report and will contact you with further details.